Today’s banking industry employs hundreds of thousands of people across the United States. While the size and details of individual institutions may vary—from small community banks to multinational corporations—banks of all types operate day-in and day-out by way of the efforts of the individuals that make up the industry.

Located in every region of the country, these individuals hail from a wide variety of backgrounds and operate with diverse sets of skills. Common jobs in banks may be divided into five categories: lobby staff, administrative and clerical, backroom operations, accounting and finance, and mortgage specialists. This page briefly discusses each category and includes a list of example positions one might encounter within it.


Lobby Staff

Lobby staff often work directly with customers and clients, responding to their needs face-to-face and otherwise handling a variety of account-related tasks. These tasks range from loan services to answering whatever questions account holders (and potential account holders) may have, and to handling aspects of customer service whenever necessary.

Lobby staff includes tellers, lobby service representatives, loan secretaries, loan officers (also known as personal bankers and financial services representatives), branch managers, assistant branch managers, teller supervisors, and lobby operations managers.


Administrative and Clerical 

Administrative and clerical positions undertake the demanding task of maintaining day-to-day operations and the administrative tasks of the banking industry. Positions in this category include data entry services, file clerks, mail room services, scanning and imaging services, receptionists, executive assistants, administrative assistants, and loan documentation services.


Backroom Operations

Maintaining accounts, loans, and other aspects of banking industry operations requires skilled individuals who have a mind for data, an eye for detail, and the ability to calmly handle a variety of operational tasks. Backroom operations encompass call center representatives, items processing and imaging services, deposit operations, treasury management, quality control, reconcilement, loan accounting services, and loan processing services.


Accounting and Finance

Crunching numbers is the core of many jobs in banks and it therefore comes as no surprise that the industry contains a large amount of accounting, bookkeeping, and financing experts and specialists. Accounting and finance positions include certified public accountants (CPAs), controllers, full-charge bookkeepers, degreed accountants, accounts receivable, accounts payable, payroll specialists, credit and collection specialists, general ledger reconciliations, credit analysts, trust accounting, and financial analysts.


Mortgage Specialists

The mortgage industry is a major component of the financial sector. Like all other aspects of the financial sector, the banking industry plays a major role in the mortgage industry. As a result, mortgage and loan specialists play a major role in the industry.

Mortgage specialists include executive assistants, administrative assistants, loan processors, underwriters, loan officers, mortgage loan originators, loan closers, loan documents coordinators, mortgage coordinators, mortgage loan funders, title examiners, default specialists, mortgage servicers, and compliance analysts.

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