What a banking job requires, and what positions are available, are often the first two questions that professionals considering entering the industry ask.
As today’s banking industry employs hundreds of thousands of people throughout the United States, positions vary considerably, and require different levels of education, experience, and certification. In addition, positions may require specific credit scores or skills specific to a position. Other requirements may vary from one company to the next.
Below are a few examples of banking-related positions and what can be expected from individuals looking to fill these positions.
Teller positions are one of the most widely available positions in the banking industry. Tellers interact with account holders throughout their work day, assisting customers with deposits, withdrawals, and other day-to-day banking needs. Tellers also perform varying levels of customer service, responding to customer needs and requests as necessary.
Teller positions generally require a high school diploma or GED, and like other positions in the banking industry, applicants must pass a criminal background check. In addition, some institutions may require all employees—including tellers—to pass a credit check and may require applicants to have a background in handling money. Employers may offer both part-time and full-time teller positions, depending on the need of the institution. Some locations may require bilingualism, particularly in cities with large Spanish-speaking populations.
Teller supervisor and management positions often have similar requirements to tellers but with additional responsibilities. Teller supervisor and management duties include new teller training, teller supervision, cash counts and audits, and expanded customer service responsibilities.
Some financial institutions employ greeters, which are employees who welcome and direct customers to an appropriate person or department for whatever they may need. Like teller positions, greeter positions generally require a high school diploma or GED and necessitate dealing directly with customers, requiring interpersonal skills, flexibility, and excellent customer service abilities.
Beyond helping customers as they enter banks and credit unions, greeters may also assist branches with a variety of other tasks as needed such as doubling as a receptionist.
Branch managers play a central role in every aspect of branch-level bank operations. In turn, the branch manager’s approach is necessarily holistic: an individual in this position must not only excel in customer service and interpersonal skills but must also be knowledgeable about every aspect of bank policy and operations. At the same time, branch managers must be community-oriented and capable of implementing standards and meeting goals as established by senior management.
Branch managers must be team-oriented, with strong team-building skills and problem solving capabilities. Beyond the above mentioned requirements, applicants must have two to five years of management experience in banks and other financial institutions.
Overseeing a portfolio of accounts, collection specialists contact customers about delinquent loans and credit card accounts. This position requires research capabilities and knowledge of federal collections regulations, as well as a solid work ethic and an organized approach. Along with dutifully maintaining paperwork and turning in documentation in a timely manner, specialists are expected to have a solid understanding of the collections process and excellent interpersonal and customer service capabilities.
Applicants must have a minimum of two years of consumer collections experience and a bachelor’s degree (or equivalent in education and work experience).
A fundamental aspect of the banking industry is the processing of loans. This includes loans for vehicles and homes, as well as personal and business loans. Like tellers and greeters, loan officers—also known as personal bankers and financial services representatives—operate directly with customers and require excellent people skills. However, a loan officer must also be familiar with the entire loan process as offered by his or her institution and must regularly handle loan-related matters, such as paperwork. Depending on the institution, loan officers may also underwrite or decision loans.
Requirements for loan officers vary by business and location. Typically, loan officers must have a high school diploma or GED and several years of loan-related industry experience.